Privacy policy
PRIVACY POLICY
The Planbet management team and its employees take the safety of your personal data and general confidentiality very seriously.
We are committed to improving the transparency of how we use and protect your data. We have included changes to this Privacy Policy to comply with the standards of the General Data Protection Regulation (GDPR).
This Privacy Policy sets out our data processing methods and your options concerning how your personal information is used.
Planbet understands and takes responsibility for providing you, our customers, with clear information about how we use cookies, and we guarantee that people using our website can make the right choice.
If you have any requests, questions, or suggestions regarding your personal data or any general questions regarding methods of processing and using the services that are provided to you, please contact us at support-en@planbet.com.
We also kindly ask that you send detailed information to support@Planbet.com about any pages on our website where you are concerned about the use of cookies.
PRIVACY
Planbet undertakes to protect your personal data.
This Privacy Policy explains what information we collect when our services are used, why we collect this information, and how we use it.
Please note this Privacy Policy will be agreed between you and Planbet (hereinafter «We», «Us» or «Our», if applicable).
We may periodically make changes to this Privacy Policy and notify you of these changes by publishing the modified terms on our platforms.
We recommend that you review this Privacy Policy regularly.
CONSENT TO PERSONAL DATA PROCESSING
RIGHTS OF THE PERSONAL DATA SUBJECT
The processing of your personal data at Planbet starts only after you have clearly expressed the approval that establishes and confirms freely given, explicit, informed, and unambiguous expression of your consent to the processing of your personal data (hereinafter «Consent»).
The Consent you give us freely, voluntarily and in your interest is explicit, informed, and conscious.
Your consent to the processing of personal data may be given to us by you or your representative in any form that allows to confirm that it was received, namely:
– IN WRITING
In this event the Consent should contain the following information.
surname, first name, patronymic (if applicable), address of the subject of personal data, number of the main identification document, document issue date and the issuing authority, or surname, first name, patronymic, address of the representative of the personal data subject, the number, issue date, and issuing authority of their main identification document, the requisites of the notarized power of attorney or other document confirming the authority of that representative (upon receipt of the consent from the representative of the personal data subject)
the postal address of Planbet receiving the consent of the personal data subject
the purposes of processing the personal data
a list of the personal data, for the processing of which the consent of the subject of personal data is given
the name and address of the person (legal entity) that is processing the personal data on behalf of Planbet, if the processing is delegated to such person (entity)
a list of actions on personal data to which the consent is given; general overview of the personal data processing methods
the period during which the consent of the subject of personal data is valid, as well as the method of its withdrawal
the signature of the personal data subject
– BY WAY OF IMPLICATIVE ACTIONS OFa personal data subject which express their will to establish a legal relationship with Planbet, not in the form of an oral or written expression of their will, but by their behavior, from which such intention can be concluded (for example, registration on the Planbet website, registration to Planbet services, execution of monetary transactions into their personal account obtained through registration on the Planbet website, which is a condition for participating in betting in accordance with the Terms and Conditions of Planbet, registration of bets through their personal account and receipt of winnings through their personal account, compliance with the rules established by the gambling operator, etc.).
Planbet does not require your Consent to process your personal data in the following cases:
where the processing of personal data is necessary to achieve the objectives provided for by international treaties or laws of local jurisdictions, for the performance and discharge of the functions, powers, and duties conferred by law;
where processing of personal data is necessary for the administration of justice, the execution of a court decision or a decision by another legal body or an official subject to execution in accordance with local laws;
where processing of personal data is necessary to protect the life, health, or other vital interests of the subject of personal data if obtaining their consent is not possible;
where processing of personal data is necessary for the purposes of exercising the rights and legitimate interests of Planbet or third parties, or for the achievement of socially significant purposes, provided that this does not violate the rights and freedoms of your personal data;
where processing of personal data is carried out for statistical or other research purposes, subject to obligatory anonymization of your personal data, except when personal data is processed for marketing purposes;
where access to the personal data that is being processed has been provided by you to an unlimited number of persons;
where personal data that is being processed is subject to publication or mandatory disclosure in accordance with the laws of local jurisdictions.
The procedures for the withdrawal of your consent to the processing of your personal data, obtaining information about the availability of your personal data in Planbet, and clarifying, blocking, and destroying your personal data which Planbet holds on request are governed by the «General Data Protection Regulation» (GDPR) and are carried out by us in full.
OBJECTIVES OF INFORMATION COLLECTION
We collect and process information that can be used for personal identification purposes, including, but not limited to, first name and surname, date of birth, credit card details, home or other address, e-mail address, telephone number or other appropriate Personal information (hereinafter «Information»).
You may be asked to provide personal information when using our website, registering an account or using our services.
The personal information we collect may include such information as.
contact details (including phone number, e-mail address)
information on residency (your geographic postal address)
payment information
transaction history
preferences when using the website
feedback on Services
This information is collected, processed, and stored by us on servers, according to the requirements of the legislation of your state.
When you interact with services, our servers store your unique activity log, which collects certain administrative and traffic information, including.
source IP address
access time
date of access
visited web pages
language used
software crash reports
type of browser used
This information is needed to ensure we provide services of the highest quality.
We never collect personal information about you without your knowledge.
MEANS OF GATHERING AND PROCESSING DATA
We may automatically collect certain data, as discussed above, and receive Personal Information about you where you provide such information voluntarily through the services or other communications and interactions on the Planbet site.
We may also receive personal information from online vendors and service providers, and from customer lists lawfully acquired from third-party suppliers.
In addition, we may use the services of third – party service suppliers for technical support of your online transactions and for maintaining your account.
We will have access to any information you provide to such suppliers, service providers, and third – party e – commerce services.We will use the Personal Information in accordance with the provisions of this Privacy Policy.
This information will be disclosed to third parties outside the company only in accordance with this Privacy Policy and the legislation of your state.
THE USE OF DATA
We use the personal information that you provide to us to deliver our Services, to provide customer support, to ensure the necessary security, for the identity verification and checks, to process any of your online transactions, as well as to assist your participation in third – party promotions, that meet certain business conditions, and for any other purposes related to the operation of our gaming Services.
Therefore, during the provision of our services we may share your personal information with our carefully selected partners (including any other parties that have arrangements with you about the sharing of your data).
Your personal information may also be used by us to provide you with.
promotional offers and information about our products and services
promotional offers and information about our partners’ products and services, in order to enlarge the range of products provided to you and improve our customer service
From time to time, we may request information from you via surveys or competitions. Participation in these surveys or competitions is completely voluntary and you have the choice of whether or not to disclose your personal information.
Information requested may include contact details (such as name, correspondence address, telephone number), and geographic information (such as postal code or postal address), age.
By taking part in any competition or accepting winnings(prizes) from us, you consent to the use of your name for promotional purposes without additional remuneration, except where prohibited by law.
If you have not unequivocally decided whether to receive promotional information from us, we may use your personal information(including your e – mail address and phone number) to provide you with information regarding our products, services, and promotions, including other gaming products(including online poker, casino, betting, backgammon etc.) and third – party products and services carefully selected by us.
INFORMATION DISCLOSURE
We do not disclose your Personal Information to companies, organizations or individuals not associated with Planbet.
We may discloseyour Personal Information to companies, organizations or individuals not associated with Planbet if you have given us consent to these actions.
We may disclose your Personal Information if required to do so by applicable law, or if we believe in good faith that such actions are necessary to.
comply with any legal issue or process that concerns us, any of our websites or services or in circumstances where we are essentially bound by legal obligation
protect our rights or property
protect the personal safety of our service users or the public
If, in our opinion and sole determination, you are found to have deceived us or attempted to deceive us, or any other service user in any way including but not limited to.
game tampering
payment fraud
If we have grounds to suspect you of payment fraud, including the use of stolen credit cards, or any other fraudulent activity, including any payment reversal or other, payment cancellation, or prohibited transactions, including money laundering, we reserve the right to share this information together with your identity information with other online gaming sites, banks, credit card companies, appropriate regulatory agencies, and relevant law enforcement authorities.
For the purpose of public research on the prevention of addiction, your data can be passed on to the relevant institutions.
ACCESS
You may ‘opt out’ of receiving any promotional communications either.
by choosing to opt out via your account settings available on our sites or through our services
in response to a promotional email you receive from us
at any time by sending an e-mail, or by writing to our Customer Services
In addition, you may contact us at any time if you.
want to find out what of your personal information we collect, process, and store, and also from which sources we have obtained it
want to confirm the accuracy of the personal information we have collected about you
would like to update your personal information; and/or
have any complaint regarding our use of your Personal Information
If required, we will update any information you have provided to us, given that you prove the necessity for such changes and verify your identity.
For the avoidance of doubt, nothing in this Privacy Policy shall allow us to retain your Personal Information if we are required to provide it by the law of your country.
COOKIES
INFORMATION STORED ON YOUR DEVICE
When accessing our services, with your consent we may store information on your device. This information is referred to as ‘cookies’, which are small text files containing letters and numbers for recording your preferences. Cookies are stored on your device when you use our services while visiting our websites and online pages.
We also use local shared objects or ‘flash cookies’. ‘Flash cookies’ are similar to browser cookies.They allow us to remember your visits across our sites.
Neither cookies nor flash cookies can be used to access your device or use information on your computer.
We only use cookies and ‘flash cookies’ for monitoring.
We only use these methods to track your use of our services to record your preferences.
Cookies help us monitor traffic to our site, improve our services, make it easier for you to access them and increase your interest in our services.
We use flash cookies and other cookies to help us show you more relevant and targeted advertisements.
STRICTLY NECESSARY COOKIES
Strictly necessary cookies are used to allow users to navigate the website and use its features, such as accessing secure areas of the website or making financial transactions. Without these cookies, you would not be able to use our websites efficiently.
THE REGISTRATION PROCESS
These cookies will hold information collected during your registration and will allow us to recognize you as a customer and provide you with the services you require. We may also use this data to better understand your online interests and preferences and to constantly enhance your visits to our platforms and use of our services.
OUR WEBSITE
We use cookies to collect information for visitors to our website.
Our servers use three different types of cookies.
«Session-based» cookies: This type of cookie is only allocated to your computer for the duration of your visit to our website. A session-based cookie helps you navigate our website faster and, if you are a registered customer, allows us to give you information that is more relevant to you. This cookie automatically expires when you close your browser.
«Persistent» cookies: This type of cookie will remain on your computer for a set period of time for each cookie. Flash cookies are also persistent.
«Analytical» cookies: This type of cookie allows us to recognize and count the number of visitors to our site and see how visitors use our services. This helps us improve the way our sites work, for example, by ensuring you can log in and find what you are looking for easily.
You make a decision and you always have a choice of whether to accept or decline cookies.
Most web browsers automatically accept cookies, but, if you prefer, you can modify your browser settings to keep control over your cookies.
You can use your web browser to.
delete all cookies;
block all cookies;
allow all cookies;
block third-party cookies;
clear all cookies when the browser is closed;
open a “private browsing”/”incognito” session that allows you to browse the Internet without storing data locally;
install add-ons and plug-ins to extend browser options.
Where can I find information about managing cookies.
Information about cookies in Internet Explorer
Information about cookies in Chrome
Information about cookies in Firefox
Information about cookies in Safari
Information about cookies in Opera
FLASH COOKIES
You can modify your Flash Player settings to prevent the use of flash cookies. The settings manager of your Flash Player allows you to manage your preferences.
If you choose to decline all cookies in the browser, unfortunately you will not be able to use some of the features and services on our websites, and some services will not work correctly, for example, we will not be able to save your chosen interface language.
CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS
In order to play real money games on our services, you will be required to transfer money to and receive money from us.To facilitate such services we may use third – party electronic payment systems to process the required financial transactions.
By agreeing to and accepting this Privacy Policy, you expressly and voluntarily consent to the transfer to third parties of your personal information which is necessary for the processing and completion of monetary transactions including, when necessary, to the transfer of your personal information outside of your country.
We take steps to ensure that your privacy is protected when using third party payment systems.
CONSENT TO SECURITY REVIEWS
We reserve the right to conduct a security review at any time to validate the registration details provided by you and to verify your financial transactions and the correct use of our services by you, in order to prevent potential breaches of our Terms and Conditions and of any applicable law.
By using our services and thereby agreeing to our Terms and Conditions, you authorize us to use your Personal Information and to disclose your Personal Information to third parties for the purposes of validating the information you provide during registration and use of our Services, including, where necessary, the transfer of your personal information outside your country.
Security reviews may include but are not limited to ordering a credit report and otherwise verifying the information you provide against third – party databases.
SECURITY
We understand the importance of providing security and the methods needed to secure the confidentiality, integrity, and accessibility of information.We store all personal information we receive directly from you in an encrypted and password -protected database stored within our secure network behind active up-to-date firewall software.
Our Services support SSL Version 3 with 128-bit encryption.
We also take measures to ensure our subsidiaries, agents, partners, affiliates, and suppliers employ adequate security measures.
However, sending information via the internet is usually not completely secure, and we cannot guarantee the security of your data while it is being sent.
ANY DATA, WHICH YOU SEND, IS SENT AT YOUR OWN RISK.
Planbet has all security procedures and features in place to protect your data after it is received.
PROTECTION OF MINORS
Our services are not intended for persons under the age of eighteen (18) or the lawful age in their respective jurisdiction.
Any person who provides their information to us through any part of the services confirms to us that they are eighteen (18) years of age (or the lawful age in their respective jurisdiction) or older.
It is our policy to uncover attempts by minors to access our services which may require an additional security review.
If we become aware that a minor has attempted to or has submitted personal information via our services, we will not accept their information and will take all steps to purge the information from our records.
INTERNATIONAL TRANSFERS
Personal Information collected by us may be stored and processed in any country in which we or our affiliates, suppliers, partners or agents provide gaming services and services of our gaming platform.
By using our services, you expressly consent to any transfer of information outside your country (including to countries that may not be considered as having adequate privacy laws).
Nevertheless, we take steps to ensure that our agents, partners, affiliates, and suppliers comply with our standards of privacy and this Privacy Policy regardless of their location.
THIRD-PARTY RELATIONSHIPS
We cannot ensure the protection of any information that you provide to a third-party website that links to our services or of any other information collected by any third party managing it in compliance with our affiliate program (if applicable) or otherwise, since these third-party online services and websites are not owned by us and are operated independently from us.
Be careful.
Any information collected by these third parties is governed by the privacy policy, if any, of such third party.
LEGAL DISCLAIMER
We are not responsible for events beyond our direct control.
Due to the complex and ever-changing nature of our technologies and business, we provide comprehensive, but we do not guarantee an error-free, operation regarding the confidentiality of your personal information when you visit other websites using links located on our website. Websites that are beyond our control, and especially not covered by this Privacy Policy, should provide you with an opportunity to familiarize yourself with their security policies. If you visit other websites, you should be aware that the operators of these websites can collect your personal information, which they will use in accordance with their privacy policy, which will differ from ours.
Be careful.
We do not guarantee the security of your data, while it is being transmitted through channels of communication.
ANY DATA, WHICH YOU SEND, IS SENT AT YOUR OWN RISK.
We are also not responsible for any direct or indirect damage arising from the unlawful use or theft of your Personal Information.
CONSENT TO PRIVACY POLICY
Your use of our services is your voluntary agreement with our Privacy Policy and you thereby give us the right to collect, process, and store your personal data.
This Privacy Policy should be read in conjunction with our Terms and Conditions and any additional applicable Terms and Conditions published on our platforms and websites.
We may periodically make changes to this Privacy Policy and will notify you of these changes by publishing the modified terms on our platforms and websites.
Your continued use of our services following any changes to this Privacy Policy constitutes your acceptance of the changes.
This is our entire and exclusive Privacy Policy on September 11, 2024, it supersedes any earlier version and applies only to Planbet.com.
We recommend that you revisit this Privacy Policy regularly.
ANTI-MONEY LAUNDERING/COMBATING THE FINANCING OF TERRORISM
Planbet betting company carries out all appropriate measures to combat money laundering and international terrorism (AML Policy). Thus, the Company has a strong position to prevent all kinds of illegal activity. To fulfill these obligations, the Company is bound to inform competent authorities if there is a reason to suspect that funds which were deposited by the User into his account are related to illegal activity or terrorism financing. The company is also obliged to block such funds and to undertake measures provided for by the rules of the AML policy.
Money laundering means.
hiding or keepingprivacy regarding the information about the real source, location, disposal, movement, ownership or other property rights related to property obtained as a result of illegal activity,
conversion, moving, obtaining, possession or use of property which was got as the result of criminal activity for the purpose of concealing the illicit source of such property or assisting persons involvedin crime to avoid legal consequences of their actions,
a situation in which the property was obtained as a result of criminal activity committed on the territory of another state.
In order to prevent the infiltration of criminal capital into the economy of the state, many countries fight against money laundering and the terrorism financing.
The company applies internal laws and regulations and special measures to help international organizations in combating money laundering and the terrorism financing around the world.
When you open an account, you agree to undertake the following obligations.
You agree that you comply with all applicable laws and regulations on combating money laundering and terrorism financing, including the АМL Policy.
You confirm that you have no information or any suspicions about the fact thatfunds used for depositing in the past, present or future, are received from any illegal source, or have any relation to legalization of income obtainedillegally, or other unlawful activity prohibited by applicable law or the instructions of any international organizations;
You agree to immediately provide any information we think fit to require according to applicable laws and regulatory requirements in respect of combating the legalization of funds obtained illegally.
The company collects and keeps the passport or other ID of the User, and reports on all changes made in the account.
The company monitors any suspicious activity on the User’s account, as well as operations carried out under special conditions.
The company has the right to ban the User at any time, if the Company has grounds for supposing that this operation has any relation to money laundering and criminal activity. In accordance with international law the Company is not obliged to inform the User about his suspicious activity and let him know that it has been passed to relevant authorities.
In accordance with the internal AML procedures the Company performs initial and ongoing personal identity verification procedures as provided by the level of risk of each User.
The company will ask you to provide the minimal information to confirm your identity.
The company will record and preserve all data and ID, as well as which methods of confirmation have been used and the results of verification procedures.
The company will check your personal data to match the list of persons suspected of terrorism, which is formed by the authorized state and independent authorities. A minimum set of identification data includes: the User’s full name; date of birth (for individuals); residential address or registered address of the User;
sources of funds that you plan to Deposit into the account.
To verify and confirm the authenticity of the above-mentioned data, the Company may require the following documents.
passport or identification card, or other document equivalent that meets the following requirements: contains the name, date of birth and a photograph of the document holder;
issued by the national public authorities, a recently obtained receipt for the payment of utility bills (not older than 3 months) or other documents confirming the address of the User.
The company may also require other additional information, confirmed by relevant documents. In certain cases, the Company may also require notarized copies of documents from the User.